Frequently Asked Questions

What is Scriptcost?

Scriptcost is a prescription drug search engine. Unlike other competitors, Scriptcost uses live data from our network of pharmacies to price accurately and reliably.

What is the Scriptcost card?

The Scriptcost card is NOT insurance. It is simply designed to help patients save money on their prescriptions. This card provides discounts on the cash price you pay for prescriptions at participating pharmacies.

What if I have insurance?

This card will help you save money on prescriptions that are not covered, or not adequately covered, by your insurance plan. You may ask the pharmacist to process your prescription using the savings card and your insurance card to determine which option returns the lowest cost to you. This card cannot be used in conjunction with insurance.

Will I pay any fees for the Scriptcost card?

No. There are no registration fees, annual fees or dispensing fees associated with this savings card.

Who is the card for?

Your card can be used by any member of your household, for human medications and pet medications.

What’s the catch?

There is no catch. We help pharmacies save money and those savings are passed on to patients. Just print out a card from the website, present it to a participating pharmacy, and save money.

How much money can I expect to save on prescriptions with my Scriptcost card?

Savings will vary by pharmacy and medication, however you can expect to save between 10% and 65% on your prescriptions.

Where can I use my Scriptcost card?

To find a participating pharmacy, simply enter your prescription and your zip code and the search engine will do all of the work.

What if the pharmacy does not know how to use the card?

Ask the pharmacy to call Scriptcost at 888-328-8544 for information, or to enroll. Please explain that this is a PHARMACY FRIENDLY prescription savings card.

Does the card provide savings on pet medications?

Yes, as long as the medication is also used to treat human conditions. Ask your veterinarian if your pet’s medication is also used to treat humans, and if so, request a written prescription. Bring the prescription to your pharmacy and save money.

What is Scriptcost’s Privacy Policy?

This privacy notice discloses the privacy practices for www.scriptcycle.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

California Residents:Please see below to read the Privacy Policy Addendum for California Residents for information about California consumer rights.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will not share your information with any third party outside of our organization.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Deletion Requests and Opt-Outs

At Scriptcycle, we strive to go above and beyond both legal requirements and consumer expectations when it comes to protecting your data. As part of our commitment, all users nationwide can request deletion of their data as specified in the California Consumer Privacy Act. You can submit a request by visiting https://www.goodrx.com/requestdeletion. Please note that we will need to verify your request before we can fulfill it, including verifying your identity.

The Scriptcycle website has implemented Google Analytics Demographics and Interest reporting. This tool requires that we permit access to cookie identification information and enables us to view demographic and other information aggregated from the overall population of the visitors to our site. The information we receive does not include your name or contact information.

By using this website, you agree to let us use such personal information in order to provide services to you, to run our business (including for the purposes of internal business operations and analytics, to provide, change, market or optimize our services and products) and to communicate and market to you (directly or via third parties).

Children’s Online Privacy Protection Act (“COPPA”)

Our Site is not directed to children under the age of 13. We assume our website is used by adults or minors supervised by a parent or guardian. We respect the privacy of parents and children and are committed to complying with the Children's Online Privacy Protection Act ("COPPA"). On those areas of our Site that ask for age, we do not collect personal information from individuals who identify themselves as under the age of 13 except in those limited circumstances where we believe that such collection is permitted under COPPA.

We may ask prospective users to provide their age during the registration process and on other areas of our Site. If a user indicates that he or she is under the age of 13 then all personal data collected during the registration process is automatically deleted except that we may retain and use limited information, such as the child's email address, for a limited period of time, in those cases where we believe that the collection and use of such information is permitted under COPPA.

If a parent believes that his or her child has provided us with personal information, he or she can contact us via email or postal mail as listed below. We will promptly delete the information upon learning that it relates to a child under the age of 13.

We believe that parents should supervise their children's online activities and consider using parental control tools available from online services and software manufacturers that help provide a kid-friendly online environment. These tools can also prevent children from otherwise disclosing online their name, address and other personal information without parental permission.

California Consumer Privacy Act Privacy Notice

CCPA Privacy Notice

Last Updated: December 4, 2020

This California Consumer Privacy Act (“CCPA”) notice (this “CCPA Notice”) is incorporated into Scriptcycle’s (“Scriptcycle,” “we,” “us,” or “our”) general privacy policy found here (and other related policies) and applies to the personal information of California residents using our Site and services (collectively, “Consumers,” “you,” or “your”). In the event of a conflict between this CCPA Notice and any of our other privacy policies, this CCPA Notice shall control only with respect to Consumers and their personal information.

Personal Information We May Collect

The following chart shows the categories of personal information that we have collected during the past 12 months, the sources of the information, our purposes/uses of the information, and whether we disclose the information for a business purpose. In the “Sale” of information under CCPA section, we separately describe the commercial purposes for use of personal information.

As a summary, we generally use personal information for the following business purposes.

General Business Operations. We use personal information for our general business operations, such as order fulfillment, customer support, payment processing, and related actions for provision and maintenance of our services. For instance, we may check the price that you receive at the pharmacy against the price that we displayed to you on the website to ensure pricing accuracy. We also may transfer personal information in the context of a merger, acquisition, reorganization, or similar event, such as to a third party that acquire all or substantially all of the assets or stock of Scriptcycle.

Optimize Services. We use personal information to our services and products, such as through our use of analytics. To continue the example provided in the paragraph above, if we see that multiple people are not receiving the displayed website price at the pharmacy, we may stop showing that price while we reach out to the pharmacy or our other partners to figure out why the price is incorrect.

Communication and Marketing. We use personal information to communicate and market to you. For instance, we may send you refill reminders for your prescription, an updated coupon with a better price, or information about a service that we believe you may be interested in.

Auditing Interactions. We use personal information to audit our interactions with you, for instance counting ad impressions (e.g., whether you’ve seen our ads or not), detecting security incidents, protecting against fraud or other malicious activity; and identifying and repairing errors that may arise.

Compliance With Law. We use personal information for compliance with law, court orders, government regulations, and responding to law enforcement requests.

For the table below, the list of examples for each category is intended to be illustrative and not exhaustive. We also may not collect or disclose every example listed (or use every example for each business purpose).

Categories of Personal Information Collected Sources of Information Business Purposes for Collection
Identifiers (for example, name, mailing address, zip code, email address, phone number, member ID, online identifiers) Individuals submitting information. Information automatically collected by us from site. Information we may receive from third party partners, including pharmacies and pharmacy benefit manager (“PBM”), and data partners and marketing partners
  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Categories of personal information described in Section 1798.80(e) (for example, health and medical information, user name and password, credit card information)

Individuals submitting information

Information we may receive from third party partners, including pharmacies and pharmacy benefit manager (“PBM”), and data partners and marketing partners

  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Characteristics of protected classifications (for example, gender) Individuals submitting information. Information we may receive from third party partners, including pharmacies and pharmacy benefit manager (“PBM”), and data partners and marketing partners
  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Commercial information (for example, prescription prices, health and medical information, pharmacy) Individuals submitting information. Information automatically collected by us from site. Information we may receive from third party partners, including pharmacies and pharmacy benefit manager (“PBM”), and data partners and marketing partners
  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Internet/electronic activity (for example, interactions with our website or advertisements)

Information automatically collected by us from site

Information we may receive from third party marketing and data partners

  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Geolocation data Information automatically collected by us from site
  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law
Inferences from above to create a profile General analytics
  • General Business Operations
  • Optimize Services
  • Communication and Marketing
  • Auditing Interactions
  • Compliance With Law

For all categories of personal information collected above, we disclose data to service providers and third parties to help us accomplish each of the business purposes described above, including data hosting providers, analytics services, security communication platforms, and marketing vendors.

Rights under CCPA

As of January 1, 2020, California residents will have the right:

  • Twice per year, to request access to their personal information (along with information regarding use and disclosure) collected over the past 12 months;
  • To request that we not “sell” personal information;
  • To request deletion of personal information, subject to certain exceptions; and
  • To not receive discriminatory treatment for the exercise of these rights.

In order to make a request for access or deletion you may contact us by phone at the toll-free number +1 (888) 328-8544.

Verification

In the case of access and deletion, your request must be verifiable before we can fulfill such request. We will ask you or your authorized agent for information that allows us to reasonably verify your identity (that you are the person about whom we collected personal information) and the authorized agent’s identity, respectively. We will only produce prescription-specific data if you can provide us with the related BIN, PCN, group number, and member ID, due to the sensitivity of that information.

“Sale” of information under CCPA / Cookies and Pixels

We do not “sell” your personal information to third parties in exchange for payment. We do use pixel tags and similar technologies from third-party adtech providers to disclose identifiers (e.g., IP address, cookie IDs), internet/electronic activity, and geolocation data for advertising and analytics purposes and we have done so in the previous 12-month period.

Contact us

For questions about this privacy policy, please email info@scriptcycle.com. For a copy of this privacy policy for printing purposes, please email info@scriptcycle.com with “CCPA Privacy Notice” in the subject line.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 888-328-8544.

Contacting Scriptcycle

We would like to receive your comments and questions about this Privacy Policy and any other matter you have regarding our Site. Please address comments or questions to us via phone by calling 877-288-3628. We are available Monday to Sunday 8am to 7pm CST.

Scriptcycle, LLC.M
34 Wall Street 5th Floor
Asheville, NC 28801
USA

https://www.scriptcycle.com/Home/Contact

Changes to this Privacy Policy

We may make changes to our privacy policy from time to time. When we do so, we will post the revised privacy policy on our Site. Please check the revision date at the top of this page to determine if the policy has been modified since you last reviewed it. The modified privacy policy will be effective immediately upon posting on the service. Your continued use of the service after the posting of the modified privacy policy constitutes your agreement to abide and be bound by it. We encourage you to periodically review this page for the latest information on our privacy practices. If you object to any modification, your sole recourse is to stop using the service.

Acceptance of Privacy Policy

Your use of our Site and any services provided by Scriptcycle, including any dispute concerning privacy, is subject to this Privacy Policy and the Terms of Use posted on our Site. BY USING OUR SITE OR SERVICES, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND TERMS OF USE.